In our attempt to streamline your decision in choosing a florist, we hope the information below can help!

What are your hours?

We meet with clients by appointment to allow each client to have their uninterrupted consultation. Hours are flexible to accommodate most requests. Due to Covid, we are currently doing phone consultations and/or zoom per request.

What do I need to bring with me the first time we meet to discuss flowers for my event?

We would like to see what your vision for your event looks like. Whether it be on Pinterest, Instagram, or any images you may have collected, we would love to see what you have in mind. We will work with you to achieve a balance between budget and vision! We will set up a Pinterest Board with you or you can follow us on Instagram @petalsfresno and you can send ideas over to us! We'd like to know what your color/design theme is and if there are any flowers you "must have" or definitely do not want to see!

I'm a DIY bride but I need a little help!!

If you're feeling a little overwhelmed with the big day too close for comfort-call us and we'll see what we can do to help!

What if I have less than 1 month lead time?

Schedule permitting, we will still work with you. But, given the short timeline, you will also need to be a little flexible with design and flower selection!

What are reasons that could lead to a price increase

There are several things you should consider when purchasing your floral arrangements:

  • Seasonal or premium flowers

  • Imported or local flowers

  • Size of the arrangement

  • Purchase/rental of containers

  • Detail/labor cost of construction

  • Lead time-at least a 1 month lead time is preferred to locate and order your flowers

  • Delivery/Set up/Take down charge

  • Jewels/Sand/Beads/Stones/Candles/Ribbon/Accents

  • Custom vase design/order

  • Proximity of a major holiday such as Valentine’s Day, Christmas, or Mother’s Day

What if I need to cancel my order?

Since your order is a custom order, if payment is not made in full by the final consultation (at least 4 weeks prior to event date), the contract will be canceled and all prior payments are forfeited. Cancellations made less than 4 weeks before the wedding date will forfeit full payment if Petals has ordered your flowers and the order cannot be cancelled. Contract cancellation must be made in writing. Cancellations made prior to your final consultation will receive a refund on monies paid, less the non-refundable deposit. There are no refunds for cancellations of individual items after contract is signed. Flowers for those items will be utilized to upgrade the arrangements purchased.

EXAMPLE:

  • Event date: June 1

  • 50% Non-refundable Deposit Due to Confirm Date (applied toward total balance)

  • Final Payment Due: May 1

  • Cancellations made before May 1-forfeit non-refundable 50% deposit

  • Cancellations made after May 1-forfeit all monies

How do you handle substitutions of flowers?

We reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your floral arrangements. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. You will be notified of any adjustments.